Terms & Conditions

§ 1 Scope and Service Description

These Terms & Conditions (“Terms”) govern all contracts between ZentisLabs Ltd (“Provider”, “we”, “us”) and the customer (“Customer”, “you”) regarding the use of services offered through zentislabs.com, including:

• Proxy services — Residential, Datacenter, ISP, and Mobile proxies
• Virtual Private Server (VPS) hosting and AI VPS products
• API access and developer tools
• Free tools — Proxy Tester, IP Lookup, Free Proxy List
• Affiliate and referral programmes

By creating an account or placing an order, you agree to these Terms. If you do not agree, do not use our services.

§ 2 Contract Formation

The contract is formed when you complete registration on zentislabs.com and receive a confirmation email. Presentation of services on our website constitutes a non-binding invitation to treat, not a binding offer. We reserve the right to refuse registration at our sole discretion.

§ 3 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at support@zentislabs.com if you suspect unauthorised access. We are not liable for losses resulting from compromised credentials unless caused by our negligence.

§ 4 Pricing and Payment

• All prices are in USD and are net prices (exclusive of VAT/sales tax where applicable).
• Payments are processed securely via Stripe. Accepted methods include credit/debit card, and where available, SEPA direct debit and cryptocurrency.
• Proxy bandwidth is billed on a pay-as-you-go or subscription basis depending on your plan.
• Unused bandwidth does not expire and rolls over to the next billing period.
• We reserve the right to change pricing with 30 days' notice. Existing prepaid balances are honoured at the original rate.
• Failed payment attempts may result in temporary service suspension until the balance is settled.

§ 5 Right of Withdrawal

If you are a consumer in the European Economic Area or the United Kingdom, you have a 14-day right of withdrawal from the date of contract formation. The right expires prematurely if you expressly consent to immediate service delivery and acknowledge loss of the withdrawal right. Bandwidth already consumed is non-refundable. To exercise withdrawal, email legal@zentislabs.com with your account email and order reference.

§ 6 Acceptable Use Policy

ZentisLabs services may only be used for lawful purposes. The following activities are strictly prohibited:

• Any activity that violates applicable local, national, or international law
• Sending spam, unsolicited bulk email, or phishing messages
• DDoS attacks, port scanning, or any form of network abuse
• Distribution of malware, ransomware, or exploit kits
• Scraping in violation of a website's terms of service where such violation constitutes a criminal offence
• Copyright infringement or theft of intellectual property
• Identity theft, fraud, or impersonation
• Unauthorised access to third-party systems (hacking)
• Child exploitation material — zero tolerance, reported to law enforcement immediately

Violations result in immediate account suspension without refund. We reserve the right to report illegal activity to the appropriate authorities and to pursue legal action for damages.

§ 7 Fair Use & Rate Limits

Certain plans include fair-use limits on concurrent connections and request rates. If your usage materially exceeds the plan's documented limits, we may throttle connections or ask you to upgrade. We will always notify you before taking action.

§ 8 Availability and SLA

We target 99.9% monthly uptime for proxy gateway endpoints. Scheduled maintenance windows are announced at least 48 hours in advance and are excluded from SLA calculations. If uptime falls below 99.9% in a calendar month (excluding scheduled maintenance), affected customers may request service credits proportional to the downtime. Credits are capped at 30% of that month's fees and must be claimed within 14 days.

§ 9 Intellectual Property

All content, trademarks, software, and documentation on zentislabs.com are owned by ZentisLabs Ltd or its licensors. Your subscription grants a limited, non-exclusive, non-transferable licence to use our services for their intended purpose. You may not reverse-engineer, decompile, or redistribute any part of our software or API without written permission.

§ 10 Limitation of Liability

• We are fully liable for damages resulting from injury to life, body, or health, and for damages caused intentionally or through gross negligence.
• For ordinary negligence, liability is limited to foreseeable, contract-typical damages up to the fees paid by the Customer in the preceding 12 months.
• Liability for indirect or consequential damages, lost profits, lost data, and business interruption is excluded to the maximum extent permitted by law.
• Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

§ 11 Indemnification

You agree to indemnify and hold ZentisLabs Ltd harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the services, violation of these Terms, or infringement of any third-party rights.

§ 12 Termination

• You may cancel your account at any time from the dashboard or by emailing support@zentislabs.com.
• Pay-as-you-go plans terminate immediately; unused balance is non-refundable but can be used until depletion.
• Monthly subscriptions remain active until the end of the current paid period.
• We may terminate or suspend your account with immediate effect for breach of these Terms.
• Upon termination, your data is deleted within 30 days (subject to legal retention requirements).

§ 13 Modifications to Terms

We may amend these Terms at any time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance. If you do not agree, you may terminate your account before the changes take effect.

§ 14 Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer-protection laws grant you jurisdiction in your country of residence.

§ 15 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

§ 16 Contact

For questions about these Terms, contact us at legal@zentislabs.com. For general support, reach us at support@zentislabs.com.